Secure Remote Access
Troubleshoot and control devices remotely in real time to keep every location secure, efficient, and running smoothly, all through one centralized platform.
Remote Control for Always-On Operations
Remote Control gives IT complete visibility and command over every endpoint. Beyond troubleshooting, teams can securely monitor device status, guide on-site users, and perform maintenance tasks without disrupting operations.
Complete Device Visibility
View live device screens, performance data, and connection status in real time. Gain a clear understanding of what’s happening on every endpoint before taking action, reducing guesswork and speeding up issue resolution.
Collaborative Remote Support
Enable multiple administrators or support staff to view and interact with a device simultaneously. This shortens response times, improves first-call resolution, and enhances team collaboration during complex troubleshooting.
Unattended Device Management
Remotely manage unattended or headless devices even when no user is present, ensuring continuous uptime and operational reliability. With remote configuration and monitoring, IT teams can keep every device stable and secure without manual intervention.
Instant Alerts
Every remote session is encrypted, authenticated, and logged to maintain compliance and protect sensitive data. Role-based permissions ensure only authorized administrators can take control of specific devices.
Cross-Platform Compatibility
Remotely control Android, Windows, and Linux devices from one unified console, simplifying IT operations and eliminating the need for multiple tools.
Reduced On-Site Intervention
Cut down on costly travel and on-site visits by resolving issues remotely. IT teams can guide in-store staff, apply quick fixes, or restart devices in seconds, keeping retail and restaurant operations running without disruption.
Centralized Support for Seamless Service
Every second counts in retail and restaurants. With Remote Control, IT teams can fix device issues the moment they occur, keeping checkouts moving, orders flowing, and customers satisfied.
Reducing POS Downtime Across Multiple Stores
When a POS terminal freezes during checkout, IT can remotely access the device, identify the issue, and restore operations instantly, keeping sales moving and customers satisfied.
Centralized Troubleshooting for Chain Operations
With hundreds of stores or restaurants, centralized support can resolve issues remotely without dispatching on-site staff, maintaining consistency and reducing travel costs.
Fixing Unresponsive Kiosks Before Customers Notice
If a self-ordering kiosk or digital menu board becomes unresponsive, support teams can remotely restart or reinstall applications within seconds, ensuring smooth service flow.
Guided Troubleshooting for Frontline Teams
IT can remotely view device screens, guide employees through fixes, or take control directly, improving response time and first-call resolution rates.
