From 27 Hours to Just 4.5 – How Jane Transformed Field Support with inefi Spotlight

Meet Jane — an IT Manager with nerves of steel, a heart for her team, and a mission to end unnecessary chaos in her retail stores.

Last year, printer failures were her nightmare fuel. One broken door on a printer? That meant hours — even days — of lost productivity, helpdesk back-and-forth, and engineers running in circles.

Case in point: Till2 Printer

10 AM. A 24-hour store. The paper loading door of the Till2 printer breaks.

Traditional World:

• A helpdesk ticket is logged.

• A printer replacement is requested.

• An engineer is dispatched — but with the wrong model.

• They leave. They come back the next day.

• The issue is finally resolved after 27 hours.

  
  

Customers? Frustrated. Staff? Exhausted. Jane? Furious.

But that was before inefi.

Fast forward to today — Jane has inefi Spotlight on every device, including printers. And this time, when Till2’s paper door breaks again at 10 AM, something magical happens.

inefi doesn’t wait for a complaint.

• It detects the open paper door.

• It sends an automatic alert to the helpdesk.

• Within 30 minutes, the team confirms a hardware failure.

• inefi provides the exact printer model and interface details to the field engineer.

• The right printer is packed.

• The right engineer is deployed.

• By 2:30 PM, the printer is replaced. The store is back at full throttle.

  
  

Total downtime? Just 4.5 hours.

No delays. No confusion. No wasted trips.

Jane isn’t just fixing printers. She’s redefining what IT efficiency looks like.

And thanks to inefi Spotlight’s intelligent insights, she’s proving that “first-time fix” isn’t a dream — it’s the new standard.

See how inefi Spotlight delivers real-time insights and first-time fixes.

👉 Talk to our expert or Schedule a live demo today!