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Seamless Solutions: inefi Spotlight's Remote Resolution Mastery

In the fast-paced world of Quick Service Restaurants (QSRs), every moment of downtime can lead to missed orders and dissatisfied customers. Join us as we explore another real-world scenario and witness the transformative power of Inefi Spotlight's remote resolution capabilities. Once again, we'll follow Jane, the vigilant store manager, as she navigates through a touch screen issue on a busy day.

Traditional Model: A Tale of Lost Time

It's 11:30 am, and the hustle and bustle of the QSR peak trading hours are in full swing. Suddenly, one of the self-service kiosks experiences a touch screen issue. Despite users noticing the glitch, they soldier on, reluctant to disrupt the flow of orders.

  • Hours pass before a member of staff finally reports the touch issue to support at 5:30 pm, leaving the kiosk dormant for far too long.

  • A ticket is logged, and the helpdesk spends 15 precious minutes remotely troubleshooting. However, uncertainty looms— is it the touch panel, software, or perhaps a Windows-related glitch?

  • At 7 pm, a kiosk restart is triggered, adding more time to the already significant trading impact.

  • It's not until 7:00 pm, after multiple attempts and hours of downtime, that the issue is resolved, and the ticket is closed.

The stark reality? A staggering 7 hours and 30 minutes of trading time lost, all due to a single touch screen glitch.

inefi Intelligent Insights: The Swift Solution

Now, let's fast-forward to the same scenario with inefi Spotlight taking the helm:

  • At 11:30 am, inefi Spotlight identifies the touch controller issue and automatically alerts the helpdesk.

  • The helpdesk promptly responds to the auto ticket at 11:45 am, armed with insights from inefi Spotlight. They confirm that the touch controller is in a "bad" state and swiftly send a touch controller reset command using inefi Spotlight's intuitive interface.

  • Within minutes, the kiosk's touch screen is reset, all without the need for a full reboot. The touch screen springs back to life, and the issue is resolved by 12:00 pm.

The result? A mere 30 minutes of trading time impacted, a stark contrast to the hours lost in the traditional model.

inefi Spotlight stands as a beacon of efficiency, consistently delivering swift resolutions and minimizing downtime across various scenarios. Whether it's a disconnected printer, malfunctioning scanner, or unresponsive touch screen, inefi Spotlight empowers businesses to maintain uninterrupted service and maximize productivity. Join Jane and countless others who have experienced the transformative power of inefi Spotlight. Say goodbye to trading disruptions and hello to seamless operations with inefi Spotlight. Your business deserves the unparalleled advantage!


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