Enhance Retail Efficiency: inefi Spotlight Strikes Again
In the ever-evolving realm of retail, the smallest glitch can have significant repercussions. Let's delve into another real-world scenario and see how inefi Spotlight, the first smart UEM (Unified Endpoint Management) solution, with its proactive prowess, outshines the traditional model.
Meet Jane again, the diligent store manager, and this time, she's faced with a scanner failure overnight.
Traditional Model: The Dawn of Disruption
The sun rises, and the store opens its doors at 8 am. In the midst of the first customer transaction, the barcode scanner refuses to cooperate at 8:35 am.
The store calls to log a ticket, initiating a chain of events that could potentially disrupt the entire trading day.
The service company's helpdesk promptly calls the store to diagnose the issue. After troubleshooting, they determine it's a hardware problem, necessitating an engineer to visit and replace the scanner.
Four long hours later, the engineer arrives at the store with a replacement scanner.
The issue is finally resolved, and the call is closed at 1:30 pm.
In the past, helpdesks had to collaborate with store staff to diagnose issues, leading to a longer maintenance time.
The harsh reality? The store endured 4 hours and 30 minutes of trading time impact due to a seemingly straightforward scanner failure.
inefi Intelligent Insights: A Proactive Revolution
Now, let's rewind and reimagine the scenario with inefi Spotlight taking center stage:
The scanner fails not during the bustling trading hours but at 2:30 am, long before the store even contemplates opening.
inefi Spotlight springs into action, automatically alerting and logging a ticket with the 24-hour helpdesk.
The helpdesk swiftly reviews the ticket and determines that it's a hardware issue. Without missing a beat, critical store, till, and scanner details are forwarded to the onsite engineer team leaders.
An engineer, ready and waiting, is deployed to the store, arriving at 7 am, precisely as the store manager steps through the doors.
The scanner is replaced seamlessly, and the issue is resolved before the store even opens its doors for the day.
With inefi Spotlight, helpdesks receive real-time updates and can provide services proactively before store staff notice issues.
The result? A total time impact to store trading of 0 hours. inefi Spotlight, with its proactive insights, turned what could have been a half-day disruption into a non-event.
In this real-life scenario, inefi Spotlight once again stands as the silent guardian of retail efficiency. Join Jane and countless others who have experienced the transformative power of proactive technology. Say goodbye to trading disruptions and hello to a seamless retail experience with inefi Spotlight. Your business deserves the advantage!