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Privacy Policy

Privacy Policy Statement

We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which we operate. We have made this Privacy Policy Statement ("Policy") to help you understand how we collect, process and use your personal data.
"Personal Data" means any data which could directly or indirectly identify you.
Please read this Policy carefully. You may visit our website or use the services of the website only if you agree to this Policy. If you do not agree to any part of this Policy, please do not continue to visit our website or use the services of the website. We reserve the right to modify or change this Policy from time to time.

1. Personal Data We Collect

When you visit our website or use the services of the website or when you purchase goods or services from us, the Personal Data we collect may include:

  • your name;

  • your address, email address and/or phone number;

  • your trade terms, including recipient, billing address, delivery address and bank account;

  • information related to the browser or device you use to access our website; or/and 

  • any other information you provide.

2. Purposes Of The Collection Of Personal Data

The Personal Data we collect will be processed or used for the following purposes:

  • to establish and fulfill a contract or transaction with you;

  • to respond to any inquiries, requirements or complaints we may receive from you; 

  • to send you marketing services in relation to products and services; 

  • to send you important notifications in relation to your rights and interests;

  • to comply with applicable laws and regulations; or/and

  • any other purpose that you have agreed to.

3. To Whom We Disclose Your Personal Data

We will not disclose your Personal Data to any third party unless in any of the following circumstances:

  • 3.1 Your Consent: We disclose your Personal Data to other third parties with your express consent.

  • 3.2 Our Affiliated Companies: We may disclose your Personal Data to our affiliated companies to provide you with relevant products or services.

  • 3.3 Suppliers or Service Providers: For providing good services, we may disclose the necessary items of your Personal Data to our suppliers or service providers, such as forwarder companies delivering purchased and repaired products to you, and banks processing your billing, and the partners assisting us in providing sales services, technical support and maintenance services.

  • 3.4 Professional Consultants: For risk assessment, we may disclose your Personal Data to our professional consultants, such as auditors and external marketing, legal and financial advisors.

  • 3.5 For Legal Purposes: We may disclose your Personal Data to competent governmental or judicial authorities in accordance with applicable laws.

4. Retention Of Your Personal Data

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Policy, unless in any of the following circumstances:

  • For customer relationship management, we will retain your Personal Data for a reasonable period of time for future transactions.

  • In order to comply with tax laws or other laws, we will retain your Personal Data at specific times as required by applicable laws.

  • We will retain your Personal Data to follow requests from governments or judiciary for purposes such as investigation or lawsuit.

5. Storage Of Your Personal Data

The Personal Data we collect from you will be stored on our servers or hosted servers. We will adopt appropriate information security technology to protect the database system of the server from being hacked and to prevent your Personal Data from being stolen, altered, leaked or damaged. We will notify you within 72 hours once we discover that your Personal Data has been leaked.

6. Cross-Border Transmission

You expressly agree that the Personal Data we collect from you can be transmitted, stored, processed and utilized among us, any of our affiliated companies and service providers who may be located in different countries. For the above-mentioned cross-border transmission, storage, processing and utilization, we will comply with this Policy and applicable laws on privacy protection and personal data security.

7. Your Rights

  • We will inform you in a clear and transparent manner about how we collect, process and use your Personal Data, and obtain your consent.

  • If you have agreed that we can collect, process and use your Personal Data, you may withdraw the consent at any time in writing.

  • In some cases, you have the right to request that we stop processing your Personal Data, for example, we use your Personal Data for direct marketing.

  • You may check if we have collected, processed and used your Personal Data.

  • If the Personal Data we hold is incorrect or incomplete, you may ask us to correct or supplement it.

  • You may ask us to delete or remove your Personal Data that we hold.

  • You may ask us to provide a copy of your Personal Data that we hold.

8. Changes To This Policy

We will revise this Policy from time to time, so we recommend you periodically review this Policy posted on our websites. If you continue to use any of the services provided on this website after this Policy has been updated, we will deem that you consent to the updated Policy. The most current version of this Policy will always be available on this page; a prominent notice such as email notification will be delivered to you about any significant changes. You can always check the “updated time” at the bottom for the most current version of this Policy.

9. Contacting Us

If you have any comments, questions or concerns about this Policy, or if you think we have any non-compliance with this Policy, you are welcome to contact us at any time. If you consider we may not appropriately deal with any issues related to your Personal Data collected by Flytech, please be noted that it is your right to lodge a complaint with government authorities handling personal data protection in your country.

  • Personal Data Protection Team Of Flytech Technology Co., Ltd.

  • Address: No. 168, Sing-ai Rd., Neihu District 11494, Taipei City, Taiwan, R.O.C.

  • Email: dpo@flytech.com

Updated on January 1st, 2021

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